Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we collect certain information to process your order and improve your experience. The types of information we collect include:

Information You Provide

When you place an order or create an account, we collect the details you enter, including:

• Your name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Payment information (processed securely through PayPal — we do not store card details)

Information Collected Automatically

When you browse our website, we automatically collect certain technical information, including:

• Your IP address
• Browser type and operating system
• Pages you visit and how long you spend on them
• Referring website (how you found us)
• Device type (desktop, mobile, tablet)

This information helps us understand how our website is used and how we can improve it. It does not personally identify you on its own.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing orders — to fulfill purchases, arrange shipping, and send order confirmations and tracking information.
• Customer support — to respond to your questions, process returns, and resolve issues.
• Website improvement — to analyze traffic patterns, fix bugs, and improve the shopping experience.
• Communications — with your permission, to send you emails about new products, promotions, or store updates. You can unsubscribe at any time.
• Fraud prevention — to detect and prevent fraudulent transactions and protect the security of our store.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Your Consent

How We Obtain Consent

When you provide personal information to complete a transaction — such as entering your address to arrange delivery — you consent to our collecting and using that information for that specific purpose. If we wish to use your information for a secondary purpose (such as marketing emails), we will ask for your explicit permission or provide you with an option to decline.

Withdrawing Consent

You can withdraw your consent at any time by contacting us at [email protected]. If you want to stop receiving marketing emails, you can use the unsubscribe link at the bottom of any email or contact us directly. Please note that withdrawing consent may not affect information already processed before your request.

4. When We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers — we share information with trusted third parties who help us operate our store, such as payment processors (PayPal) and shipping carriers (USPS, FedEx). These providers only receive the information necessary to perform their services.
• Legal requirements — we may disclose your information if required to do so by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or comply with a judicial proceeding.
• Business transfers — if Been Store is acquired, merged, or sells its assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.

5. Third-Party Services

Our website uses certain third-party services to process payments, deliver orders, and analyze website traffic. These providers have their own privacy policies governing how they handle your data.

Key third-party services we use include:

• PayPal — for payment processing. PayPal handles all credit card and payment data directly. PayPal Privacy Policy
• Google Analytics — for website traffic analysis. Google Analytics uses cookies to collect anonymous usage data. Google Privacy Policy
• USPS / FedEx — for order delivery. Your shipping address and contact information are shared with the carrier assigned to your order.

Once you leave our website or are redirected to a third-party site, you are no longer covered by this Privacy Policy. We encourage you to read the privacy policies of any external sites you visit.

6. Data Security

We take reasonable precautions to protect your personal information. Our website uses SSL encryption (Secure Sockets Layer) to secure data transmitted between your browser and our servers. Payment data is processed through PayPal’s PCI-DSS compliant systems and is encrypted using AES-256 encryption.

While we follow industry best practices, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

7. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with it.

Types of Cookies We Use

How to Control Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience on our website (for example, your shopping cart may not function properly). For more information on managing cookies, visit allaboutcookies.org.

To opt out of Google Analytics tracking specifically, you can install the Google Analytics Opt-out Browser Add-on.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and operational requirements.
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise any of these rights, email us at [email protected]. We will respond within 24 hours on business days.

9. Age Requirement

By using this website, you confirm that you are at least 18 years old, or that you are the age of majority in your state or province of residence. If you are a parent or guardian and you allow a minor dependent to use this site, you accept responsibility for their activity.

We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon being posted on this page. If we make significant changes that affect how your personal information is used, we will make reasonable efforts to notify you (for example, by posting a notice on our website).

We encourage you to review this page periodically to stay informed.

Questions About This Policy?

If you have any questions about this Privacy Policy or how your data is handled, contact us:

Been Store LLC
12401 W Canterbury Dr, El Mirage, AZ 85335, United States
Email: [email protected]
Phone: (+1) 914-451-3135
Hours: Monday – Friday, 8:00 AM – 5:00 PM (PST)